SELLER REGISTRATION TERMS AND CONDITIONS
Seller Obligations, Product Pricing, Order Fulfilment and Store Performance
Program Name: Pdd Holdings - Seller Program Effective Date: 2025/1/1
By selecting the acceptance checkbox during registration, you (“Seller”) acknowledge that you have read, understood, and agreed to these Seller Registration Terms and Conditions (“Terms”). These Terms govern your participation in the applicable seller program, subject to the applicable platform policies, operating procedures, and relevant laws.
1. Registration and Account Information
1.1. The Seller must provide complete, accurate, current, and truthful information during registration and account verification.
1.2. The Seller must not submit false documents, use another person's identity without authorization, or misrepresent business qualifications.
1.3. The Seller is responsible for maintaining the confidentiality of login credentials and protecting the account from unauthorized access.
1.4. Any changes to the Seller's contact information, business details, or payment information must be updated promptly where required.
1.5. Registration does not guarantee approval, a particular sales volume, store traffic, or a specific level of earnings.
2. Product Selection and Listing Standards
2.1. Products must be listed in accordance with the applicable product requirements and any relevant platform policies.
2.2. Product titles, descriptions, images, specifications, prices, stock availability, and delivery estimates must be accurate and must not mislead customers.
2.3. The Seller must not list counterfeit, prohibited, unsafe, or unauthorized products, or products that infringe intellectual property rights.
2.4. The Seller must ensure that product information is updated whenever there are material changes to availability, specifications, pricing, or fulfilment arrangements.
2.5. Products may be subject to review, restriction, removal, or suspension where required by applicable law or the governing platform rules.
3. Product Pricing and 30% Markup Calculation
3.1. Under the agreed product pricing arrangement, the selling price is calculated by adding a markup equal to 30% of the product's principal cost.
3.2. The markup is calculated as follows:
Markup Amount = Product Principal Cost × 30%
Selling Price = Product Principal Cost + Markup Amount
3.3. Example of the calculation:
Product principal cost: USD 50.00
Markup rate: 30%
Markup amount: USD 15.00
Calculated selling price: USD 65.00
3.4. The 30% markup is calculated against the original product principal cost, not against the final selling price.
3.5. The markup amount is not necessarily the Seller's final net profit. Shipping, platform commissions, payment processing charges, advertising expenses, taxes, refunds, chargebacks, and other applicable costs may affect the final financial outcome.
3.6. The applicable product cost, selling price, allocation of expenses, and method of calculating any amount payable to the Seller must be disclosed before the Seller commits to the relevant transaction.
3.7. The 30% markup does not guarantee that a product will sell, that a transaction will be completed, or that the Seller will receive a fixed income or guaranteed net profit.
4. Order Processing and Fulfilment
4.1. The Seller must monitor incoming orders and process them within the fulfilment deadline displayed in the applicable seller system or otherwise communicated and agreed in writing.
4.2. The Seller must ensure that products are available for fulfilment before accepting or confirming orders where the Seller is responsible for inventory or sourcing.
4.3. The responsible party must arrange packaging, dispatch, and delivery in accordance with the agreed fulfilment model.
4.4. Shipping information, tracking numbers, dispatch confirmations, and other fulfilment records must be genuine and must correspond to the relevant order.
4.5. The Seller must not upload false tracking information, falsely report an order as dispatched, or manipulate logistics records to make an order appear compliant.
4.6. If a product is unavailable, a supplier fails to fulfil an order, or another issue may prevent timely dispatch, the Seller must promptly notify the designated support contact and follow the applicable procedure.
5. Late Dispatch and Store Reputation
5.1. Timely order fulfilment is a key seller responsibility. The Seller must dispatch orders within the applicable deadline and meet any valid delivery commitments communicated to customers.
5.2. Failure to dispatch an order on time may result in a late-fulfilment record or other adverse order-performance indicators, depending on the applicable platform rules.
5.3. Repeated or excessive dispatch delays may negatively affect customer satisfaction, customer trust, store performance indicators, and the platform's assessment of the Seller's service quality.
5.4. Where applicable platform rules provide for such measures, late dispatch or related fulfilment violations may result in warnings, order compensation, restrictions on account functions or withdrawals, product or promotional restrictions, or other disciplinary measures.
5.5. Any specific penalty, performance-score adjustment, compensation amount, or account restriction must be determined by the applicable platform rules and the facts of the relevant case. No penalty amount or automatic score reduction is established by this clause alone.
5.6. The Seller must regularly monitor pending orders, remaining dispatch time, inventory availability, and logistics updates to reduce the risk of late fulfilment.
5.7. If a delay is foreseeable, the Seller must notify the designated support contact as soon as reasonably possible and provide a truthful explanation and any requested supporting records. Notification does not automatically waive any applicable fulfilment obligation or penalty.
6. Inventory Management and Product Availability
6.1. Product availability information must be accurate and regularly updated.
6.2. The party responsible for inventory must maintain reasonable procedures for checking stock and supplier availability.
6.3. A Seller must not knowingly continue accepting orders for products that cannot be supplied within the stated fulfilment period without following the applicable procedure.
6.4. Repeated stock shortages may lead to cancellations, refunds, customer complaints, and other consequences under the applicable platform rules.
6.5. Where an order cannot be fulfilled, the responsible party must follow the authorized cancellation, refund, or alternative fulfilment process.
7. Shipping and Logistics Requirements
7.1. Products must be shipped using the logistics arrangements authorized or agreed for the relevant program.
7.2. Tracking information must be valid, accurate, and associated with the correct order.
7.3. The Seller or designated fulfilment party must monitor shipment progress and investigate material delivery exceptions.
7.4. Lost, damaged, misdirected, or significantly delayed shipments must be reported and handled in accordance with the applicable logistics and after-sales procedures.
7.5. Responsibility for shipping costs, delivery failures, and logistics-related losses must follow the disclosed commercial arrangement and applicable law.
8. Customer Service and After-Sales Responsibilities
8.1. The Seller must provide truthful product information and cooperate with legitimate customer enquiries.
8.2. Customer complaints must be addressed within the applicable response period.
8.3. Returns, replacements, refunds, and other after-sales matters must be handled according to applicable law and the relevant platform or program policies.
8.4. The Seller must not mislead customers about product quality, delivery status, refund eligibility, or the origin of a product.
8.5. Refunds, cancelled orders, and chargebacks may affect transaction settlement and any eligible markup or profit calculation, subject to the disclosed terms.
9. Store Performance and Service Quality
9.1. Store performance may be affected by fulfilment timeliness, order cancellation rates, product availability, customer complaints, product quality, logistics performance, and compliance with applicable policies.
9.2. The Seller should regularly review available performance reports and take reasonable corrective action where recurring issues are identified.
9.3. Poor performance may affect access to promotional opportunities, product visibility, account functions, or other program features where permitted under the applicable rules.
9.4. Search placement, customer traffic, promotional exposure, sales volume, and store reputation are not guaranteed.
9.5. Any official performance score or store-rating calculation must follow the actual rules and methodology of the relevant platform. These Terms do not establish an unofficial score or penalty system.
10. Prohibited Conduct
The Seller must not:
a. Submit false registration, product, order, or delivery information.
b. Upload fabricated tracking numbers or falsely report dispatch or delivery.
c. Engage in fake transactions, fabricated reviews, artificial sales, or other prohibited manipulation of performance indicators.
d. Sell counterfeit, prohibited, or unauthorized products.
e. Misuse customer information or disclose confidential information without lawful authorization.
f. Attempt to evade fulfilment deadlines or applicable platform enforcement procedures through misleading records.
g. Engage in fraud, deceptive advertising, or other unlawful conduct.
11. Payments, Settlements, and Financial Records
11.1. Payment and settlement arrangements must be disclosed before the Seller begins participating in the relevant program.
11.2. The applicable terms should identify the payment currency, settlement schedule, payment method, fees, deductions, and any verification requirements.
11.3. Settlement amounts must be calculated using the agreed pricing arrangement and relevant transaction records.
11.4. Refunds, chargebacks, cancellations, and legitimate transaction adjustments may affect the final amount payable.
11.5. Any payment delay, reserve, deduction, or withdrawal restriction must be supported by the applicable agreement, platform rules, payment-provider requirements, or applicable law.
11.6. The Seller should retain relevant order, cost, shipping, refund, and settlement records for verification and dispute resolution.
12. Data Protection and Confidentiality
12.1. The Seller must handle customer, account, transaction, and business information responsibly and in accordance with applicable data protection laws.
12.2. Confidential information must not be disclosed to unauthorized persons.
12.3. Personal information must only be used for legitimate, disclosed, and authorized purposes.
12.4. Suspected unauthorized access, data loss, or disclosure must be reported through the appropriate support or compliance channel.
13. Monitoring, Investigation, and Corrective Action
13.1. Where permitted by the applicable platform rules and law, order records, fulfilment information, and transaction data may be reviewed for compliance purposes.
13.2. The Seller must cooperate with legitimate investigations into suspected false dispatch, stock shortages, transaction irregularities, customer complaints, or other potential violations.
13.3. Where a material issue is identified, the Seller may be required to provide an explanation, supporting documentation, or a corrective-action plan.
13.4. Any enforcement action must be based on the applicable rules, the relevant facts, and the procedures available under the governing arrangement.
14. Suspension and Termination
14.1. Participation may be suspended or terminated in accordance with the applicable agreement and law in cases of material breach, fraud, repeated fulfilment failures, prohibited conduct, or other valid grounds.
14.2. Where required by applicable law or the governing procedures, the Seller should receive notice of the relevant issue and information about any available review or appeal process.
14.3. Outstanding transactions, refunds, and undisputed amounts payable must be reconciled in accordance with the applicable terms and law.
15. Amendments and Applicable Policies
15.1. These Terms must be read together with the applicable seller-program rules, fulfilment requirements, payment procedures, and relevant laws.
15.2. If a platform-specific policy conflicts with this general template, the applicable official policy and governing agreement should be reviewed to determine which provision controls.
15.3. Material amendments must be communicated and implemented in accordance with applicable contractual requirements and law.
15.4. The legal identity of the operating entity, applicable governing law, and dispute-resolution process must be disclosed in the relevant registration materials or governing agreement.
16. Seller Acknowledgement and Consent
By checking the box below, the Seller confirms that:
They have read and understood these Seller Registration Terms and Conditions.
They agree to provide accurate information and comply with applicable product, order, fulfilment, and customer-service requirements.
They understand that delayed dispatch may negatively affect customer satisfaction and store performance and may result in measures under applicable platform rules.
They understand the 30% product markup calculation and acknowledge that the markup is calculated on the product's principal cost, not on the final selling price.
They understand that the markup does not guarantee completed sales, fixed income, or net profit after expenses.
They agree to the applicable payment, refund, data protection, compliance, and account-management requirements.
They understand that participation is subject to the actual operating rules and applicable laws.